02 · Convert — Turn interest into inquiries
Reputation Management
Reviews are a ranking system, not a trophy case.
What this moves
- Review volume and velocity
- Average star rating
- Response rate and response time
- Negative-review resolution rate
The problem
Why this exists
Every one-star review sits at the top of your Google profile next to your name for the next customer to see, and every day without a review request is a day a happy customer's opinion goes uncaptured. Reputation isn't a nice-to-have next to marketing — it's an input into your local rank and your close rate.
What we do
The actual work — not a scope of intentions.
Every item below is something a named person on our team executes and reports on.
- 01
Automate review requests at the right moment in the job cycle — right after completion, not three weeks later
- 02
Monitor review platforms (Google, Facebook, Yelp, industry-specific sites) from one dashboard instead of five logins
- 03
Build response templates and an SLA for responding to every review, especially negative ones, professionally and fast
- 04
Flag service issues surfaced in reviews back to operations before they become a pattern
- 05
Track review volume, velocity, and average rating by location and by tech or crew where relevant
Why we do it this way
We spell the work out as a numbered list because “we’ll handle it” is how owners end up paying for motion instead of results. When you can read the task, you can ask which customer it produced.
Deliverables
What actually lands in your hands.
Tangible output, on a schedule, visible in your client portal.
Why we do it this way
Deliverables are the receipt. If a month goes by and nothing lands here, you shouldn’t need a meeting to notice — that visibility is what keeps this work pointed at revenue instead of activity.
- Automated review request flow
- Multi-platform monitoring dashboard
- Response templates and SLA
- Monthly reputation report
How it connects
Reputation Management is a stage, not a silo.
Bought on its own it still works — but these are the places it gets multiplied, and the places it gets wasted if they're broken.
Straight answers
Questions owners actually ask
If yours isn't here, ask it on a strategy session — we'd rather answer it before you sign than after.
Only platforms can remove a review, and only for policy violations — we won't promise removal. What we can do is respond well, resolve the underlying issue, and build enough recent positive volume that one bad review doesn't define your profile.
Yes, and you should — platforms flag review campaigns that look incentivized or fake, not ones that simply ask satisfied customers. We build the ask into your process so it's a normal, compliant part of every job.
Convert · Reputation Management
See where this ranks against everything else you could fix.
The diagnostic phase scores this category alongside twelve others, so you know whether it is the first thing to fix or the fifth.
A thirty-minute conversation with a person. No obligation.
